April 2015

My wife and I moved into our current home in 1999. At the time our roof needed replacing and the work was done as part of the escrow instructions. Unfortunately, we chose to have a friend do the work; this person was not a licensed contractor. Since then, we have had numerous problems with leaking and other situations.

 

Toward the end of 2015 we decided to have the roof inspected and, if necessary, have appropriate work done to rectify our problems. We contacted BSW Roofing & Solar, requested they send someone out to investigate our dilemma. Right after the first of the year we got a call from Luis Cervantes who is a Project Manager for BSW. We made an appointment for which Luis arrived on time. He did his inspection and told us he would have an estimate in a few days. Within a couple of days Luis came back with a proposal complete with drawings and prices for two options for us to consider.

 

We decided to have them perform work from the second proposal which had 17 items they were going to complete. He gave us a date on which they would begin work, we signed the contract and he left. Much to our delight, they called earlier than we expected and asked if they could start the next day. The work that was done by the crew was exemplary. The workers were professional, quick and quite friendly. Luis came by often to assure that the work was being done properly.

 

Fast forward to the weekend of May 6th and 7th where we had heavy rains for two days straight (we live in the north-east). I can’t tell how pleased we were to discover our roof was intact and no leaks showed up.

 

Thanks to BSW Roofing & Solar for doing exactly what they said they were going to do professionally and in a timely manner. We agree that we would recommend them to anyone who should ask.

Sincerely,

Don and Vicki Rathbone