Email Subject: New roof on Water Street, Bakersfield, CA
Date: Sun, 29, Sept  2002 
To: erniemontoya@bswroofing.com

Hi Ernie,

You wouldn't believe the compliments I have received about the roof. 
And I haven't even had the stucco & trim painting done yet. I thought you
would like to know, and you are welcomed to share anything / everything I say with 
whomever you wish.

One of my neighbors came by the other night to tell me how "beautiful"
the roof is & how it adds to the appearance of the neighborhood.  Yesterday
I was working in the front yard & two people who were just walking along
passed by;  the woman said,  "Lady, we love your roof."  I told her that I really 
appreciated her saying that, and that while it might be a little "loud" 
compared to the other houses, I wanted to have fun.  She said, "We need
a little loud in this neighborhood."

Tonight, my neighbor directly across the street, whose house is lovely 
because he & his wife are always tending to their lawn & the plants &
flowers that they have, told me in Spanish that I had the best roof in the 
neighborhood and my house was number one.  I couldn't argue with him.

So now you can put my loud, fun, beautiful roof on your list of
referrals. I know you had some reservations about the tile that I picked, 
but I tell ya, it's been a big hit.

And I can't tell you how pleased I was with the work crews'
accommodations to my somewhat unusual circumstances, what with the dogs & my work
schedule. I hope you were informed by Ron Reed how grateful I was when I got home on
the first day of your work & realized that the dog tethered in the kitchen
when I left for work had been repositioned & tied up on the patio because she'd 
apparently chewed through her leash & was roaming free to jump the fence
& escape, which would have been very distressing to me. But one of your
crew members tied her up with the remaining leash rather than let her run. 
This thoughtfulness was obviously well beyond what was expected.

And the clean-up!  Salgado (who helped take off the old roof) & his
helper did a magnificent job.  His work was truly professional, as was all the
work, but he deserves special thanks for ensuring that no leftovers would
threaten the well-being of the dogs or my lawnmower.

And the sun tunnels!  They have brought a whole new look to the inside
of the house. The living room cave has turned into a real living room.  The
front bathroom does not need artificial light during the day. One of my
neighbors who's seen this wonderful lighting for the inside of the house thought
that I had left lights on. You not only did a remarkable job on the outside of
the house, but on the inside as well.

And I can't thank you enough for coordinating the installation of the
new heating / cooling system with your own work. Everything was done with
minimal inconvenience to me & my family. The end result has been beyond my most 
optimistic expectations.

Last but hardly least, the responsibility that you took for replacing
the broken sprinkler in the front lawn is also much appreciated.

Be assured that I will tell anyone who needs roofing & or related jobs
to be done that BSW is the only company to contact. 
There is no question in my mind: you are the best.

Thank you for your excellence. Sincerely,
Liz Keogh
 

_________________________________
 

Paul G. Fuhr Insurance Agency
2707 F Street 
Bakersfield, CA 93301

April,  1999
BSW Roofing Contractors
# 4  P Street
Bakersfield, CA 93304-3192

My wife and I are very happy with, the finished roof and we would be more than
happy to refer you to our friends and family.

Very sincerely yours,  Paul & Hareg Fuhr

________________________________

Pierce J. O'Leary,  Marketing & Sales Administration 
Bakersfield, California

April, 1999
Bakersfield Shingles Wholesale
# 4  "P"  Street
Bakersfield, CA 93304

Dear Sir

     When we agreed to have BSW replace the entire roof on our home
In Park Stockdale I was somewhat apprehensive. Not because of any
uncertainty about the quality of your work but rather because of the
unpredictability of the weather and all of the rain we have been
having that season.
     Before committing to BSW we observed your work within our community
and were satisfied with what we saw. When it came to our house we
were concerned about starting the job because of all the rain and the
possibility of damage.
     Needless to say that we were very impressed when on the first day
of work, your crews not only removed all the old roofing material, but
completely applied sheathing and felt paper over the entire roof.
     The finished roof is exactly what we hoped for. We have
received many compliments from friends and neighbors who all agree that
we have added significant value to our home. My compliments to you and
your crews for a "job well done". 

--Thank you,  Pierce O'Leary
 

__________________________
 

THOMAS KELLY MANAGEMENT, INC.
BAKERSFIELD, CA 93389

June, 1999
Bakersfield Shingles Wholesale
#4 "P" Street
Bakersfield, CA 93304

Gentlemen,
The Homeowners Association at Olive Gardens wishes to commend you 
for the excellent job that you have completed at address... in Bakersfield. 
Please be assured that there expectations were more than granted by your fine company.

Respectfully Submitted, Thomas S. Kelly, Chairman
Thomas Kelly Management, Inc.
Management Agent for Olive Gardens (HOA) Homeowners Association

__________________________
 

June, 1999
To: BSW Roofing Contractors

Dear Sir:

You recently installed a new Monier Life Tile roof on our home at:  address…
We would like to thank your company for the efficient and timily installation.
We are very happy with the color, the workmanship and the cleanup.
We will gladly recommend your company to our friends.

Yours Truly,  Ralph & Shirley Walton

 

Dear Mr. Montoya,           Carl and I want you to know how pleased we were with your company, and with your man Charles Von. He walked us through every step and stayed on top of the job every inch of the way. We knew we had someone looking out for us and our interests. Also the roof was done in record time and done well. Thank you all. We recommend you to anyone who asks and we especially recommend working with Charles Von.                                                             Sincerely,                                                   Mr. & Mrs. Carl Grother    To BSW Roofing Contractors From: John Bridal, Real Estate Division University of British Columbia, Vancouver, BC, Canada   I have been working on materials for a course on Building Construction and Inspection, and I have used your site as a reference and information source. Thanks for setting up this informative site! I would like to create an Internet bibliography for our students, to help them find information for themselves on the web. Would you mind if we added a link to your site on the web page for this course? Thanks again for the excellent site. ---John Bridal   _____________    To: Glen Jensen: BSW Roofing We wanted to take time out to thank you and your company for your prompt and courteous service. When we first talked with you, our minds were pretty well made up to use one of your competitors. The time you took to go over the estimate you wrote and try to be more competitive in price showed us that you wanted the work. Although the price was still slightly higher than the bid we had previously decided upon, your attention to detail and desire to get the job convinced us to go with "BSW". You were the only bidder to follow up on your estimate and that speaks highly of the attention you pay to your accounts. In closing, we again want to thank you for speed and professionalism you and your crews showed while doing business with us. Sincerely, Steve & Tami Wolpe _______________    Dear BSW   I am writing to tell you how impressed and grateful I am to Bakersfield Shingles Wholesale for repairing my roof and making what could have been a terrible ordeal into a pleasant experience. As you can imagine I was fairly distraught, to say the least, over the damage caused to my home by the recent storms in our area. It is not an everyday occurrence to have a 50 year old tree fall on your house. Bakersfield Shingles Wholesale was recommended to me by Phil Gaskill of Gaskill Custom Homes. My BSW experience began with Pat who patiently listened and empathized with my tale of woe. She assured me that someone would be by within a few hours, even though you had been flooded with calls from many other people with damaged roofs- BSW's prompt emergency service saved my hardwood floors, interior walls and ceilings from serious water damage. Due to bad weather and insurance company red tape it took a few weeks to start the work but during that time your personal concern and reassurance made me feel a lot less vulnerable. Your willingness to work with my insurance company regarding the financial aspect and needed repairs has been a blessing. BSW crews were pleasant, hard working and genuinely concerned about my property. Watching the old roof come off and the new one go on gave me a "crash" course in roofing. I now know why Gaskill & Company uses Bakersfield Shingles Wholesale to roof their Brimhall Estates and Seven Oaks homes. I have a real sense of security knowing that a solid, quality roof is now over my family's head. My home is not only the envy of the neighborhood because of my beautiful new tile roof but also the value of my property has been greatly increased. Bakersfield Shingles Wholesale really cares about their customers. Many thanks to everyone at BSW that was involved in this job.  Sincerely, --- Deborah French, Bakersfield, CA ________________________     LAW OFFICES OF ROGER D. COLEY  A PROFESSIONAL CORPORATION BAKERSFIELD, CALIFORNIA 93304 Attn.  BSW Roofing Contractors  As you know, your company recently replaced the roof on my home. I feel very fortunate in having selected BSW to perform this work. All of the employees of BSW with whom I came in contact conducted themselves in a courteous and professional manner. The work and services that were promised were done in a timely, efficient and highly competent manner. Both my wife and I were very impressed and I have no hesitation in recommending your company to our friends and neighbors. Very truly yours, --- Roger D. Coley ________________    Dear, Sir We would like to compliment you on the very fine professional job your men did on our roof. From the time the Sales Represenitive gave us an estimate, to the last clean up, it was done for our consideration and comfort. Yes, it was dirty, dusty and noisy, but we were told about it before hand so we were prepared. We were very impressed with the written presentation folder given to us with everything included that we needed to know and read about. The roof is now completed and it looks wonderful. We are very pleased with the result and best of all we know it was a job well done, well supervised and good materials used. It was a pleasure doing business with you at BSW.  Sincerely yours, --- Helen & Bill Brubaker, Bakersfield, CA __________________    To: BSW Roofing Contractors   I want to say again how pleased I am with my new roof, and the efficiency of all of the workers. I have had several people call to say how nice it looks, and to comment on how quickly the work was done, in (2 days time)! A special “Thank you” for your patience with me in my decision making, and for doing all you said you would. Thank you,  -- Elizabeth Bunch, Bakersfield, CA